H1031Introduced in the House
Customer Service Callback Queues
Introduced by Mitch Rosenwald, District 98
What does this bill do?
Plain-English breakdown
Writing a plain-English summary of this bill… this can take a few seconds the first time.
Official description
Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
Where it stands
Chapter No. 2026-113
May 26, 2026
How did lawmakers vote?
House votes
5 recorded votes · each counted separately
Senate votes
1 recorded vote · each counted separately
HouseStage: House: Third Reading RCS#833 · March 12, 2026
109
Yes
0
No
8
Absent or Not Voting
117 representatives recorded in this House vote. Colors show vote categories only, not whether a vote was good or bad.
See how each representative voted
| Representative | District | Vote |
|---|---|---|
| Michelle Salzman | 1 | Not Voting |
| Alex Andrade | 2 | Yes |
| Nathan Boyles | 3 | Yes |
| Patt Maney | 4 | Yes |
| Shane Abbott | 5 | Yes |
| Philip Griffitts | 6 | Yes |
| Jason Shoaf | 7 | Yes |
| Gallop Franklin | 8 | Yes |
| Allison Tant | 9 | Yes |
| Chuck Brannan | 10 | Yes |
Bill history
Filed
Referred to Government Operations Subcommittee
Referred to Information Technology Budget & Policy Subcommittee
Referred to State Affairs Committee
Now in Government Operations Subcommittee
1st Reading (Original Filed Version)
Added to Government Operations Subcommittee agenda
Favorable by Government Operations Subcommittee
Reported out of Government Operations Subcommittee
Now in Information Technology Budget & Policy Subcommittee
Added to Information Technology Budget & Policy Subcommittee agenda
Favorable by Information Technology Budget & Policy Subcommittee
Reported out of Information Technology Budget & Policy Subcommittee
Now in State Affairs Committee
Added to State Affairs Committee agenda
Favorable by State Affairs Committee
Reported out of State Affairs Committee
Bill released to House Calendar
Added to Second Reading Calendar
Bill added to Special Order Calendar (2/25/2026)
Read 2nd time
Added to Third Reading Calendar
Read 3rd time
Passed; YEAS 114, NAYS 0
In Messages
Referred to Rules
Received
Withdrawn from Rules
Placed on Calendar, on 2nd reading
Substituted for CS/SB 1192
Read 2nd time
Amendment(s) adopted (460890)
Read 3rd time
Passed as amended; YEAS 38 NAYS 0
In Messages
Added to Senate Message List
Amendment 460890 Concur
Passed as amended; YEAS 109, NAYS 0
Ordered engrossed, then enrolled
Signed by Officers and presented to Governor
Approved by Governor
Chapter No. 2026-113
Verify the information
- Official page on the Florida Legislature website
- Senate Floor Amendment (Delete All) #460890 (amendment)
- Analysis (supplement)
- Analysis (supplement)
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- Analysis (supplement)
- Analysis (supplement)
- Analysis (supplement)
- Analysis (supplement)
- Introduced (text)
- Engrossed (text)
- Enrolled (text)
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