HB3653Introduced in the House
FRAUD-HUMAN CUSTOMER SUPPORT
Introduced by Kevin Olickal, District 16
What does this bill do?
Plain-English breakdown
Writing a plain-English summary of this bill… this can take a few seconds the first time.
Official description
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a business providing customer support that uses an automated telephone answering system or an automated text interface that simulates conversation shall, during the normal hours of operation of the business, provide the customer with the option of communicating with a human representative at the beginning of the phone call or text interaction.
Where it stands
Rule 19(a) / Re-referred to Rules Committee
March 21, 2025
How did lawmakers vote?
No recorded vote is available for this bill yet.
What do people think?
Citizen Voice
How would you vote on this bill?
An unofficial public opinion poll. It does not affect the bill or the official vote.
One response per device. Location is self-reported and not verified. Results are informal and not a scientific survey.
Bill history
Filed with the Clerk by Rep. Kevin John Olickal
First Reading
Referred to Rules Committee
Assigned to Consumer Protection Committee
Rule 19(a) / Re-referred to Rules Committee
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